Refund policy

At Custobera, we take pride in creating custom, high-quality products tailored specifically for each of our customers.

Please note: As a result, all sales are final, and we are unable to accept returns, refunds, or exchanges.

However, we value your satisfaction and are committed to ensuring that every order meets our high standards. If there is an issue with your order due to an error or misunderstanding on our end, please reach out to info@custobera.com. We are here to assist and will work diligently to resolve any concerns to ensure your experience with us is a positive one.
 
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong product. We are committed to resolving such issues promptly.

To request a resolution, please email us at info@custobera.com with your order number, a description of the issue, and supporting photos of the defective or incorrect item.

If your claim is approved, we will provide instructions on how to proceed, which may include a replacement, refund, or return. Returns sent back to us without prior approval will not be accepted.
 
Exceptions / non-returnable items
We do not accept returns or exchanges for:
* Custom products, including personalized items, unless they are defective or incorrect.
* Sale items or gift cards.
 

Thank you for understanding and choosing Custobera for your custom apparel needs.