0

General Questions

Answers to common questions about our products and customization.

Our designs are created using the DTF (Direct-to-Film) printing method. This technique ensures vibrant, durable prints that hold up well to regular wear and washing, making it perfect for customizing t-shirts, sweatshirts, and hoodies.

Yes, We’ve made it easy for you to bring your unique ideas to life with our user-friendly design interface.

No, there are no color limitations for your designs! You can use as many colors as you like, and our advanced printing technology ensures that your design will be reproduced with vibrant, accurate colors.

Our t-shirts come in a many different of fabrics. Regular colors are typically made from 100% cotton. Heather colors are usually a blend of cotton and polyester, which improves durability and color retention. Material composition may vary slightly depending on the specific color and brand.

Our sweatshirts and hoodies are made of polyester and cotton, which let them provide durability and comfort. This blend offers a cozy feel while helping the garment retain its shape and resist shrinkage.

Unfortunately, we do not accept customer-provided t-shirts for printing. To ensure the highest quality and consistency in our printing process, we only use t-shirts from our carefully selected suppliers. This allows us to guarantee that your design will look its best on a t-shirt that meets our quality standards.

  • Direct to Film (DTF): Designs are printed on a special film. They are then heat transferred to the fabric. DTF is applied to polyester, cotton, and other materials and allows the production of vibrant prints. It’s ideal for both small and large orders and offers great durability.
  • Screen Printing: Ideal for large quantities with straightforward, limited-color designs, this method uses a stencil to apply ink, resulting in durable prints.
  • Direct-to-Garment (DTG): Similar to an inkjet printer, DTG applies ink directly onto the fabric, making it perfect for complex, multicolor designs, especially in small quantities.
  • Heat Transfer Vinyl (HTV): This method cuts designs from colored vinyl sheets and presses them onto fabric. Ideal for bold and simple designs. It gives similar results on different types of fabrics.

Sizing & Brand Options

Details on sizing, available brands, and fits.

No. All our products come in a standard fit, ensuring consistency across all sizes.

All of our clothing is available in unisex sizing. You can refer to our size diagram for exact measurements, as sizes may vary slightly between different brands.

We use a variety of trusted brands including Comfort Colors, Circle, Gildan Softstyle ,Bella Canvas, and Rustic United. Due to occasional stock shortages, we may substitute a different brand of equal quality to avoid delays.

Yes, there may be an additional charge for requesting premium brands, such as Bella Canvas, especially for sweatshirts and hoodies. If you’d like to request a specific brand, please contact us in advance to discuss availability and any additional charges.

Yes, you can request a specific brand when placing your order. Simply add your brand preference in the notes section during checkout, or reach out to us directly to confirm availability.

We offer printing on a wide range of t-shirt colors, including popular choices like black, white, gray, navy, red, and many more. Our printing process is optimized for both light and dark-colored shirts, ensuring vibrant and accurate colors no matter what shade you choose. If you're looking for a specific color, feel free to reach out to us, and we'll do our best to accommodate your request!

Ordering & Shipping

How to order and shipping details.

Placing an order is simple:

  • First, select the product type from the main menu.
  • Then, choose the desired design from the available products.
  • If customization is needed, fill in the relevant fields on the product page.
  • Complete your purchase by selecting color options and the size.

Uploading your design is simple! When on the product page, click the "Upload Your Design" button. After that, you see the prompt to choose a file from your device. We accept image file formats such as PNG, PDF and JPEG. After uploading your design, you can adjust the size and placement. If you need help or have any questions about this process, our customer support team will gladly help!

Generally, custom t-shirts can range from $10 to $50 or more.

Many types of file formats can be used such as JPEG, AVIF, PNG, PDF, and. SVG These formats ensure that your design is uploaded with high quality and can be easily processed for printing.

Yes, it is possible to request a sample before submitting to a bulk order.

Yes. If you order large quantities, you can save a lot. The purpose of our pricing policy is to provide cost-effective solutions for bulk orders, as this offers great advantages for those purchasing items for any large-scale needs.

No. You can order as few as one custom t-shirt, hoodie, or sweatshirt.

These are our shipping options:

  • Standard Shipping: This is our most cost-effective option, with delivery typically taking 5-7 business days after your order has been processed.
  • Express Shipping: If you need your order faster, our express shipping option delivers within 2-3 business days after processing.
  • Overnight Shipping: For the quickest delivery, choose our overnight shipping option, which ensures your order arrives the next business day after it’s been processed.
  • International Shipping: This shipping option is best for those who are outside of the country. Delivery time is 7-14 business days. However, this time may vary depending on the destination.

To monitor the delivery status, each shipping method includes tracking options. However, the delivery times and exact shipping costs can only be calculated based on your location and preferred shipping method at checkout.

Yes, you can track your order after it has been shipped. When your order is dispatched, your tracking number will be sent via email. You can use this number to monitor the status of your shipment in real-time, ensuring you know exactly when to expect your custom t-shirts, hoodies, or sweatshirts to arrive.

It takes 1-2 business days. Once your order has been processed, it will be prepared for shipment, and you'll receive a confirmation email containing your tracking details.

  • Domestic (U.S.): 3-5 business days.
  • International: 7-14 business days.
  • Overall, it mostly takes 5-7 business days (processing + shipping) to get your order.

If you notice that your purchase is faulty or broken, please contact us immediately. In the meantime, don't forget to send photos of the products and detailed information along with your order number. We will work quickly to resolve the problem, whether that means sending a replacement, issuing a refund, or offering another suitable solution. We are here to ensure that you are satisfied and provide the quality product you ordered.

Returns & Customer Support

Support for any issues with your purchase.

We do not offer returns or exchanges, but your happiness is important to us. If you receive an incorrect size or a defective item, please reach out to us immediately. We’ll make every effort to address the issue and ensure you’re happy with your purchase.

Certainly! If you have any questions about the colors, designs, size or quality of the product, please feel free to contact us. We are here to help you make informed choices and ensure you’re happy with your purchase.

Care and Maintenance

Tips to keep your apparel in great condition.

No, we recommend hand washing your custom printed clothing to ensure the design remains vibrant and intact. Machine washing may cause the print to fade or peel over time.

Yes, you can iron your custom printed clothing, but it's important to do so with care to protect the design. We recommend turning the garment inside out before ironing to avoid direct contact between the iron and the printed area. You should use your iron on medium to low heat and avoid ironing directly on the print. Place a cloth or piece of parchment paper between the iron and the design to safeguard it, if possible. By following these steps, you can maintain the quality of the print and ensure its longevity.

To maintain the quality and longevity of the print:

  • The machine washed inside out, then washed cold with similar colors and mild detergent.
  • Avoid using fabric softeners and chlorine bleach.
  • Hang-dry for the longest lifespan, or tumble-dry on low heat.
  • You can iron if necessary by turning the iron upside down, avoiding the print area.
  • Do not dry clean.

Technical Support

Help with design uploads and technical issues.

First, make sure your file meets our format and size requirements (we recommend PNG, JPEG, SVG, or PDF files). If the problem persists, try refreshing the page or using a different browser. If your problem persists, you should contact our customer support team for assistance. You can reach us via email or live chat, and we’ll help you resolve the issue as quickly as possible.

Before finalizing your order, our platform allows you to preview your design directly on the chosen product. After you upload your design and adjust its placement, you’ll be able to see a digital mockup of how your design will look on the t-shirt, hoodie, or sweatshirt. This preview gives you the chance to check the positioning, size, and overall appearance of your design. If you're satisfied, you can proceed with your order; if not, you can make further adjustments until it's perfect. This amazing feature ensures that what you see on the page is what you'll get when your custom item arrives.

If you have any questions regarding the product you purchased or before making a purchase, you can easily reach us via Email, live chat, or phone.

Legal and Privacy

How we protect your data and designs.

Yes, your design is protected from being used by others. We put the privacy and security of your custom design above all else. Rest assured, your design will be used solely for your order. It will not be reproduced, shared or used for any other purpose without your express permission. Your intellectual property belongs to you and we will help you to protect it.

Protecting the confidentiality of your personal information is our priority. All data you provide, such as your name, payment details, and delivery adress are securely stored and protected using advanced encryption and security measures.We use your information solely to process and fulfill your order, as well as to improve your shopping experience. We do not share your personal information with third parties without your consent, except as necessary to deliver your order, such as payment processors and shipping companies. For more details, you can review our full privacy policy on our website.

Got Questions?

If you’d like to learn more about us and our products, contact us!

Contact info

Follow us

You might like
Chat Icon
Chat with us